Top Landlords

Read Reviews Before You Rent

Top Landlords is a user-centered application and website assisting renters to find the perfect landlord/rental home combination. Renters can search a comprehensive list of Top Landlords based of their geographic location, read landlord reviews, download rental applications or set up appointments.

If you have a specific rental in mind, you can search for a potential landlord by name or address. Previous renters can leave a review about their experience for potential renters to consider. For example, “landlord refuses to fix damage.” Landlords have incentive to be rated their area’s Top Landlord.

APPROACH

After considering my interests and strengths, I hit upon the first iteration of Top Landlords. I identified a problem in the San Francisco Bay Area: outrageous rent. This creates a new type of renter, someone capable of paying top dollar, who in turn has high expectations of their landlord. This subsequently creates a group of landlords as their primary position.

I created a platform to empower renters by way of communication. Landlords are more likely to be responsive and respectful if renters are publicly sharing their experiences.

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SOLUTION

Once a renter reviews a landlord, they are sent an invitation to join. If they choose to join, they can respond to reviews and/or list properties as available. Landlords have incentive to make the Top 10 Landlords list in their area. This makes their property more desirable and lucrative. At that point they receive professional photography compliments of Top Landlords.

In terms of revenue sources, I predict 80% would come from local advertising. 15% from brand advertising (think moving companies and storage chains), and the remaining 5% from affiliate revenue—for example, Zillow or property management companies.

Advertising
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Website Profile Page

Renter

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Mobile Information Architecture

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User Flow

Renter

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Primary User

Name: Louis Navarro
Age: 38
Gender: Male
Location: San Francisco, California

Scenario: Louis got a tip on a rental property near his new office from a co-worker. The co-worker’s uncle is the landlord, William Cunningham. Louis would like to hear an unbiased opinion of Will before reaching out to him.

 

Task: Louis is a return user. Search for the landlord, William Cunningham. If his reviews are 4+ stars, check out available properties, choose one and send a message.

 

Result: Arrive at a screen indicating your message was sent.

User Flow

Renter

laur

Primary User

Name: Lauren Hayes
Age: 28
Gender: Female
Location: Belmont, California

Scenario: Lauren is a single mother. She just received a promotion at work. She’s ready to move out of her apartment and rent a house with a backyard for her young son. Her landlord, Tom Stevens, has nearly taken her entire deposit (without justification) which she needs to put down on her new house. Come to find out from neighbors, Tom has done this with his previous 3 tenants. Lauren wants to share her experience with others.

 

Task: Sign Up for Top Landlords using Facebook. Leave a review about previous landlord, Tom Stevens.

 

Result: Arrive at a screen indicating your landlord review has been successfully posted.

Live Prototype

User Flow One

User Flow

Landlord

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Secondary User

Name: Tom Stevens
Age: 57
Gender: Male
Location: San Carlos, California

Scenario: Lauren is a tenant of Tom’s and just posted a review about her experience as his tenant. Tom received an email notification from Top Landlords with an invitation to join. Tom downloads the app, creates a profile, and replies to Lauren’s negative review.

 

Task: Sign into the Top Landlords application, create a profile and reply to Lauren’s review.

 

Result: Arrive at a screen illustrating your reply has posted.

Live Prototype

User Flow Two

Process

Mind Map
Brainstorming
3 Mini Briefs
Creative Brief
User Survey
Mood Boards
User Story
Card Sort for 3 Task Flows
Wireframe Sketches
Lo-Fi Mock Ups
Proof of Concept
Paper Prototype Test
Hi-Fi Mock Ups
Deliver Final Case Study
Thanks For Visiting